Help

New orders usually arrive within 2 to 5 working days, excluding Fridays. Orders are processed and shipped within 3 to 8 business days, and you get a tracking number once your order ships.

Unplanned holidays do not count as working days.

Free shipping on orders over 2 items.

Yes. After you place your order, go back to the thank you page and edit or cancel it yourself, as long as it has not been confirmed yet. Confirmation usually takes 6 to 18 hours.

Request a return or exchange within 5 days of receiving your order. Items must be unused, unwashed and in their original packaging.

Requests are processed within 2 to 3 business days and you get an email when yours is approved or declined.

Fees: EGP 120 for a return and EGP 100 for an exchange, unless the item is damaged or not as described, in which case HBA covers every cost.

Refunds are issued within 3 business days after the courier confirms they received the item. Sale items can be exchanged, not refunded.

If a shipment is refused for any reason, the shipping cost is paid to the courier.

Yes, on a plain T-shirt. Send a high quality image with a transparent background on WhatsApp. A 50% deposit is paid by Vodafone Cash, InstaPay or Visa, and the print costs EGP 60 to 100 per design on top of the T-shirt. Discount codes do not apply, and custom orders cannot be returned unless damaged or misprinted.

Turn it inside out. Machine wash only, cold water, gentle cycle, and wash it separately for the first few washes.

Use a little liquid washing gel for colours. Do not soak it or leave it wet in the machine, and skip Vanish, bleach and stain removers.

Take it out right after washing, reshape it gently and air dry it in the shade. No tumble dryer, and never iron over a print.